Privacy Policy

Panchhi Infotech (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit panchhiinfotech.com or use our services, why we collect it, and how we keep it safe. It is prepared in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

1. Who we are

Panchhi Infotech is an IT services business based in Surat, Gujarat, India, providing web development, mobile app development, custom software (CRM/ERP) and digital marketing services.

• Proprietor: Dharakumari Jigneshbhai Akbari
• GSTIN: 24BVNPA8907R1ZX
• Address: Ground Floor, 33, Marutidham Society, Sarthana Jakatnaka, Surat, Gujarat — 395006, India
• Email: contact@panchhiinfotech.com

2. Information we collect

Information you give us. When you fill in our contact form, email us, or become a client, we may collect:

• Your name, email address and phone number
• Your company name, the service you need, and the project details you share
• Billing details such as business name, address and GST number (for clients)
• Any files, content, logins or other material you provide for a project

Information collected automatically. Like most websites, our hosting server records basic technical data such as your IP address, browser type, device, pages visited and the date and time of the visit. This is used only for security, troubleshooting and keeping the website working.

We do not knowingly collect sensitive personal data such as passwords to your personal accounts, financial account details, health or biometric information through this website.

3. How we use your information

We use your information only for clear and lawful purposes:

• To reply to your enquiry and send you a quote or proposal
• To plan, deliver, support and maintain the services you hire us for
• To raise invoices, collect payments and meet tax and GST requirements
• To send important updates about your project, account or our terms
• To protect our website and business from fraud, spam and misuse
• To meet our obligations under applicable law

We do not sell, rent or trade your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Sharing of information

We share your information only when it is needed, and only with:

• Service providers who help us run our business, such as hosting, email, payment and cloud storage providers. They may use the data only to provide their service to us.
• Team members and contractors who work on your project and are bound by confidentiality.
• Government or legal authorities when the law requires it, or to protect our legal rights.

5. Data in client projects

While building or maintaining a website, app or software for you, we may get access to data belonging to your customers or users. In such cases you remain the owner and controller of that data. We process it only on your instructions and only for the project, keep it confidential, and do not use it for any other purpose. Once the project or support period ends, we return or delete it on your request.

6. Cookies & third-party services

Our website does not use advertising or tracking cookies. To display text in our chosen fonts, the website loads fonts from Google Fonts, which may receive your IP address as part of that request. Please see Google's Privacy Policy for details. If we add analytics or other tools in the future, we will update this policy.

Our website may link to other websites, such as our social media pages. We are not responsible for the privacy practices of those websites.

7. Data retention

We keep enquiry details for as long as needed to respond and follow up, and client records for the length of our working relationship. Invoices and accounting records are kept for the period required under Indian tax laws. After that, data is securely deleted or anonymised.

8. Data security

We use reasonable security practices to protect your information, including secure (HTTPS) connections, restricted access to data, and trusted hosting providers. However, no method of transmission or storage over the internet is 100% secure, so we cannot guarantee absolute security. If a data breach affects you, we will inform you and the relevant authority as required by law.

9. Your rights

Subject to applicable law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct or update inaccurate information
• Ask us to delete your information when it is no longer needed
• Withdraw your consent for any processing based on consent
• Raise a complaint with our Grievance Officer (see below)

To use any of these rights, email us at contact@panchhiinfotech.com. We may need to verify your identity before acting on your request.

10. Children's privacy

Our services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared data with us, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date shown at the top.

12. Grievance Officer & contact

If you have any questions, concerns or complaints about this policy or your personal data, please contact:

We will acknowledge your complaint within 48 hours and try to resolve it within 30 days.